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Following guidance from a meeting of the Public Utility Commission of Texas, City of Lubbock Utilities will resume normal business operations starting July 1st.

Customers with an overdue account balance may be subject to disconnect if they haven't paid their bill or made a payment arrangement by their July statement due date.

All customers with an overdue balance are encouraged to contact Customer Service as soon as possible to set up a payment plan or to learn more about other payment assistance options.

City of Lubbock Utilities has a new one-time Pay in 6 Plan, a 6 month agreement to help customers make payments towards their overdue balance over time. With this plan, the customer's July statement and overdue balance will be divided into 6 equal installments which will be added to their monthly statements.

Customers can contact City of Lubbock Utilities Customer Service by emailing CustomerFirst@CityofLubbockUtilities.com or calling 806-775-2509.