If you were one of those people like I was to get your flight canceled through Southwest Airlines you know they have a lot of work to do to make things up to us.

More than 13,000 flights were canceled during the holidays leaving a lot of people stranded with nowhere to go. Some people missed their luggage, families, weddings or vacations.

My flight was canceled to head back to Lubbock but thankfully I could get on an American Airlines flight back home. Thankfully they just refunded my flight.

I got an email from the Southwest Airlines CEO on January 4th, 2022 saying this:

"Dear Valued Southwest® Customer,

On behalf of Southwest, I want to let you know we’re so sorry.

Our Purpose has always been to connect our Customers to what’s important in their lives. And this holiday season, as you made plans with us to do just that, we fell short. For that, please accept my personal apology.

Southwest experienced a unique combination of events that started with severe weather at our busiest airports and transitioned into other operational challenges that stretched our People, processes, tools, and technology. This caused unprecedented wide-scale cancellations and ultimately impacted your trip.

I know that no amount of apologies can undo your experience. For those who have requested refunds, reimbursements and/or are waiting to be reunited with lost bag(s), those processes are being handled with great urgency and we appreciate your patience. Additionally, please accept this gesture of goodwill of 25,000 Rapid Rewards® bonus points.

These points equate to a base fare redemption value of over $300*. Rapid Rewards points have no blackout dates, can be used on any available seat, and never expire. Rapid Rewards points can be used for future travel, and/or on items like gift cards or merchandise."

They also emailed me saying because of my canceled flight they are extending my 2022 Companion Pass®, and/or A-List, or A-List Preferred status through January 31, 2023.

I am just hoping my flight in March with them goes well for my birthday.

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